User AUX Audit

The user auxiliary audit report is a feature that makes it easy for Supervisors to see when your agents were available, not available and other metrics to keep track of your Agent’s statuses in real-time as well as agents’ status change log within a specific time period. To view the report, go to the Analytic menu and click the Live Agent menus, then click User AUX Audit which you can find on the left sidebar.

User AUX Audit

In addition, the supervisor can also see user aux audits report from the specific agent by selecting and clicking on the user or you can use the search feature. Then, you'll see the detailed change status for that user, as seen below.

Detail User AUX Audit

Component Explanation:

Nama	Deskripsi
Time	Indicates when the status change occurred.
Auxiliary	Ready is the status when the agent can handle tickets. Meanwhile, Not ready is a status when the agent cannot handle tickets.
Group	The agent's group.
Reason	Availability status of the agent.