Bot Configuration

In Bot Configuration, you can set configurations related to dialogue, general, and domain.

Bot Configuration

Dialog Configuration

Dialog Configuration

Dialog configuration, consists of :

Field Name	Description
Iteration	This field is for the modelling iteration training dialog parameter.
Confidence	This field is for the modelling iteration training dialog parameter.
Cut Off	This field is for the modelling iteration training dialog parameter.

General Configuration

General Configuration

General configuration, consists of :

Field Name	Description
Reply API Configuration	This field is for setting API reply endpoints.
SDK API Configuration	This field is for setting the Endpoint Bot SDK API.
Proactive	This field is to setting enable or disable Bot (globally).
Bot Memory Server	This field is for setting the Memory Dialog Bot.
Enable Map on Emulator	This field is to use the google maps feature in the emulator.
Bot Memory Minimal Connection	This field is for managing minimum bot memory.
Bot Memory Maximal Connection	This field is to set the maximum memory bot.
NLP API Configuration	URL NLP API for loading models.
Username	Username to access the API Bot.
Password	The password used to access the Bot API.

Domain Configuration

Domain Configuration

Domain configuration, consists of :

Field Name	Description
Response Score	This field is to display the total score / response value from the Bot.
Wizard Maximal Option	This field is to displays the number of suggestions from the bot.
Bot option configuration	Allows to configure bot, like option list button image, action, message, subtitle, bot to agent, agent to bot, inactive bot and etc.
Add Option	To add other option language.

Bot Option Configuration

At the domain configuration, click ‘Edit‘ button, you will see a pop up of bot option configuration, as shown below.

Bot Option Configuration

Component explanation :

Field Name	Description	Example Images
Option List Button Image	When the image in the digital library is empty or even damaged, the system will read and replace it using the link contained in the button image list option.
Option List Button Action	You can configure label on the button. Example button action : Tanya
Option List Button Message	You can configure message suggestions from bots. For example : When there are several answers to a customer’s question, the bot will give a suggestion message and answer that comes close to the customer’s question. Example type button message : Mungkin ini bisa membantu
Bot To Agent	Some customers may require human attention. In these cases, you can program the bot to automatically transfer these cases to your customer support team that will use their agents to resolve the problem. For example : When customers transfer to a live agent, the bot will automatically send message ‘bot to agent’ to indicate that they are now interacting with a live agent.
Agent To Bot	Each agent solves the issue and closed ticket from the customer, the system will automatically transfer the message to your bot and send a notification message to indicate that they are now interacting with a virtual assistant (Bot).
Inactive Bot	You can configure a message from bot incase the customer service (agents) is currently inactive. For example : When the customer tries to contact customer service, but no agent is available, the system will automatically send inactive bot message.