> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/email-inbox/create-new-rule.md).

# Create New Rule

This section describes how to be able to run the email inbox channel and how the email customer mail can be incoming as a ticket to the **Inbox** tab of Agent. 

After you make an email channel, make sure that you add the email channel to the rule. To create a new rule channel, go to the **Customer Service** menu and click the **Rule Management** menu, then you will see a rule management page, on the top right section click the **‘ + New Rule‘** button, as shown below.

![New Rule](/files/-MSlfRnEXjw0IJZS5COR)

You will see a pop up to add a new rule channel, select the e-mail channel by clicking the 'add channel' icon (![](/files/-MWc9Mqbfuv2ov6B7-Ga)), and then you will be asked to enter the rule name and max. assignment ticket on the channel.

![Add New Rule](/files/-MT08pDPXpAaECkFXjXc)

**Component Explanation:**

| Name            | Description                                          |
| --------------- | ---------------------------------------------------- |
| Rule Name       | The name of the channel rule to create.              |
| Max. Assignment | The amount tickets are assigned to the channel rule. |

The email rule was added successfully, and you will see the rule email in the list of rules management page, as shown in the image below.

![New Rule Created](/files/-MT0AC846MeXWIiUVluM)

After the rule channel is successfully created, to be able to receive an incoming chat from the telegram bot, add team members to the rule by clicking the 'add' icon (![](/files/-MWc9TBKqwpeUh1ihorG)).

![Add Team Member](/files/-MT0B4tsa4CNNf5SQbLN)

Team members successfully added and appearing on available teams, you can configure priority and max. assignment ticket that can be entered or handled by an agent.

![Team Member Added](/files/-MT0BPo937PZdO8jm76c)

**Component Explanation:** 

| **Name**        | Description                                               |
| --------------- | --------------------------------------------------------- |
| Priority        | To decide who will get chats first in a channel.          |
| Max. Assignment | The amount tickets are assigned or handling to the users. |


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