Create New Rule
This section describes how to be able to run the email inbox channel and how the email customer mail can be incoming as a ticket to the Inbox tab of Agent.
After you make an email channel, make sure that you add the email channel to the rule. To create a new rule channel, go to the Customer Service menu and click the Rule Management menu, then you will see a rule management page, on the top right section click the ‘ + New Rule‘ button, as shown below.
You will see a pop up to add a new rule channel, select the e-mail channel by clicking the 'add channel' icon (
), and then you will be asked to enter the rule name and max. assignment ticket on the channel.
Component Explanation:
Name
Description
Rule Name
The name of the channel rule to create.
Max. Assignment
The amount tickets are assigned to the channel rule.
The email rule was added successfully, and you will see the rule email in the list of rules management page, as shown in the image below.
After the rule channel is successfully created, to be able to receive an incoming chat from the telegram bot, add team members to the rule by clicking the 'add' icon (
).
Team members successfully added and appearing on available teams, you can configure priority and max. assignment ticket that can be entered or handled by an agent.
Component Explanation:
Name
Description
Priority
To decide who will get chats first in a channel.
Max. Assignment
The amount tickets are assigned or handling to the users.
Last updated
Was this helpful?