# Queue

By default, message from customer will incoming in a queueing if the Agents is not available or is not idle. In the live chat designer, you can configure queue text when the message incoming as a queue. The queue section is displayed at the very bottom of the chat box and the number of queue is refreshed every 30 seconds. Number of queue left before being handled by an agent. However, if you’d like to disable those queue feature, simply switch this option off.

![Enable Queue](/files/-MT-xLxxm5mBJi3YfdwZ)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/5.1.x/integration/live-chat-designer/queue.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.