# Agent (Operator) and Supervisor

### Reply Message

If the customer sends a message on Facebook messenger, public post, or comment on Facebook post, then the message will become a new ticket.

![New Ticket](/files/-MUx3n5_AnmBigMs_sSi)

### Send Media, Send Library, Send Form, Download chat history, and Send Ask feedback

Please refer back to the Customer Support page, and select the ['Send File or Attachment'](/5.1.x/customer-service/dashboard/send-file-or-attachment.md) for more information.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/5.1.x/integration/channel-connector/facebook/best-practice-facebook/agent-operator.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.