How to Create Offline Ticket

Offline tickets are tickets made when a customer comes directly (walk-in-customer), offline tickets are made by Agent or Supervisor who handles the customer. Offline tickets are created by default with a 'pending' status.

We’ve put together a detailed list of all the differences between an offline ticket and an online ticket to help you understand this better.

Component Explanation:

After you click the 'save' button, you will see a success notification of created offline ticket, and by default, the ticket will be marked as an ‘outbound‘ ticket and ticket status is Pending such as images below.

If the Agent creates an offline ticket, the ticket will appear on the Pending tab. However, if the Supervisor created the ticket offline, the ticket will appear in the Inbox tab.

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