Create New Rule
This section describes for how to be able to run the smartcall channel and how the customer message can be incoming as a ticket to the Telephony tab Agent, make a rule first by doing the following steps:
Untuk membuat rule channel baru, masuk ke menu Customer Service dan klik menu Rule Management, maka Anda akan melihat halaman Rule Management, di bagian kanan atas klik tombol 'New Rule', seperti gambar di bawah ini.
You will see a pop-up to add a new rule channel, select the smartcall channel by clicking the 'add channel' icon (
), and then you will be asked to enter the rule name and max. assignment ticket on the channel.
Component Explanation:
Name
Description
Rule Name
The name of the channel rule to create.
Max. Assignment
The amount tickets are assigned to the channel rule.
The smartcall channel rule was added successfully, and you will see the rule smartcall in the list of rules management page, as shown in the image below.
After the rule channel is successfully created, to be able to receive an incoming telephone from the smartcall channel, add team members to the rule by clicking the '+ Add Team Member' button.
Team members successfully added and appearing on available teams, you can configure priority and max. assignment ticket that can be entered or handled by an agent.
Component Explanation:
Name
Description
Priority
To decide who will get chats first in a channel.
Max. Assignment
The amount tickets are assigned or handling to the users.
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