# Create New Rule

This section describes for how to be able to run the smartcall channel and how the customer message can be incoming as a ticket to the **Telephony** tab Agent, make a rule first by doing the following steps:

Untuk membuat rule channel baru, masuk ke menu **Customer Service** dan klik menu **Rule Management**, maka Anda akan melihat halaman Rule Management, di bagian kanan atas klik tombol ***'New Rule'***, seperti gambar di bawah ini.

![Add New Rule](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MVLL7Hy0CUL05SOIctY%2F-MVL_4NCHmE9_a3qmXm1%2FScreen%20Shot%202021-03-09%20at%2017.41.11.png?alt=media\&token=82c9bd70-4632-4923-aff2-6ba56d55d3a0)

You will see a pop-up to add a new rule channel, select the smartcall channel by clicking the 'add channel' icon (<img src="https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MVLL7Hy0CUL05SOIctY%2F-MVL_LukgW9VPPMjtiEi%2FScreen%20Shot%202021-03-09%20at%2017.42.58.png?alt=media&#x26;token=a02ad5f2-7973-4544-aa80-e009fafe37a8" alt="" data-size="line">), and then you will be asked to enter the rule name and max. assignment ticket on the channel.

![Add Smartcall Channel](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MVLL7Hy0CUL05SOIctY%2F-MVL_bJL-ytKuK9EIe8o%2FScreen%20Shot%202021-03-09%20at%2017.43.50.png?alt=media\&token=ad575f60-0dcf-41b3-83d1-4f3281a032d0)

**Component Explanation:**

| Name            | Description                                          |
| --------------- | ---------------------------------------------------- |
| Rule Name       | The name of the channel rule to create.              |
| Max. Assignment | The amount tickets are assigned to the channel rule. |

The smartcall channel rule was added successfully, and you will see the rule smartcall in the list of rules management page, as shown in the image below.

![Smartcall Channel Rule Created](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MVLL7Hy0CUL05SOIctY%2F-MVLa95h5ShV9TmMgeKD%2FScreen%20Shot%202021-03-09%20at%2017.46.29.png?alt=media\&token=2d6c1f8f-40eb-4bf5-83fc-209b1d3eb085)

After the rule channel is successfully created, to be able to receive an incoming telephone from the smartcall channel, add team members to the rule by clicking the ***'+ Add Team Member'*** button.

![Add Team Member](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MVLL7Hy0CUL05SOIctY%2F-MVLa_jurNTQkuIUMlnP%2FScreen%20Shot%202021-03-09%20at%2017.48.07.png?alt=media\&token=310e260f-fde2-492e-adf1-13d7cc6835f4)

Team members successfully added and appearing on available teams, you can configure priority and max. assignment ticket that can be entered or handled by an agent.

![Configure Team Member](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MVLL7Hy0CUL05SOIctY%2F-MVLauWspQMX5gIsQitX%2FScreen%20Shot%202021-03-09%20at%2017.49.48.png?alt=media\&token=3dc57713-7e80-4192-afb6-31e0b3e6e8f6)

**Component Explanation:**&#x20;

| **Name**        | Description                                               |
| --------------- | --------------------------------------------------------- |
| Priority        | To decide who will get chats first in a channel.          |
| Max. Assignment | The amount tickets are assigned or handling to the users. |