> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.1.x/bot-settings/faq-suggestion/mechanism-of-using-faq-suggestion.md).

# Mechanism of Using FAQ Suggestion

To be able to display the FAQ Suggestion, the first thing you need to do is activate the bot assistant in the **Bot Settings** > **Bot Manager** menus and switch toggle assistant bot to **On**.

![Assistant ON](/files/-MRsKLEOc9CkjFjMUp_Z)

If the customer sends a message to the agents, a FAQ Suggestion will appears in the conversation chat to reply to the customer message, you can click ‘**Send**‘ button to send suggested answer, or click the ‘**Save**‘ button to save the FAQ to the FAQ suggestions page and add a note to the FAQ, as shown in the image below.

![FAQ Suggestion](/files/-MRsVTrUf2KOfIadpeay)

{% hint style="info" %}
Suggestion will appear if the customer sends a message in accordance with the questions listed in the Knowledge FAQ.
{% endhint %}

For example, click the ‘*Save*‘ button to add a note to the FAQ. Type the notes and click ***save*** button.

![Add note FAQ](/files/-MRsWZhvU8E0LpRYy5Kc)

Then the notes you have entered will appear on the FAQ Suggestions page. The supervisor can approve or reject the notes entered by the agent.

![FAQ Suggestion Approval](/files/-MRsWlE_GeikzOot06gc)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.3dolphins.ai/5.1.x/bot-settings/faq-suggestion/mechanism-of-using-faq-suggestion.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.