# Mechanism of Using FAQ Suggestion

To be able to display the FAQ Suggestion, the first thing you need to do is activate the bot assistant in the **Bot Settings** > **Bot Manager** menus and switch toggle assistant bot to **On**.

![Assistant ON](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MRrj0Q0zvmZ6b6gNDGD%2F-MRsKLEOc9CkjFjMUp_Z%2FScreen%20Shot%202021-01-25%20at%2013.57.09.png?alt=media\&token=66ed11b1-91df-46f8-bd44-e96dd348e418)

If the customer sends a message to the agents, a FAQ Suggestion will appears in the conversation chat to reply to the customer message, you can click ‘**Send**‘ button to send suggested answer, or click the ‘**Save**‘ button to save the FAQ to the FAQ suggestions page and add a note to the FAQ, as shown in the image below.

![FAQ Suggestion](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MRrj0Q0zvmZ6b6gNDGD%2F-MRsVTrUf2KOfIadpeay%2FScreen%20Shot%202021-01-25%20at%2014.45.43.png?alt=media\&token=374a692c-230a-4e14-b862-6c80dfc8d93a)

{% hint style="info" %}
Suggestion will appear if the customer sends a message in accordance with the questions listed in the Knowledge FAQ.
{% endhint %}

For example, click the ‘*Save*‘ button to add a note to the FAQ. Type the notes and click ***save*** button.

![Add note FAQ](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MRrj0Q0zvmZ6b6gNDGD%2F-MRsWZhvU8E0LpRYy5Kc%2FScreen%20Shot%202021-01-25%20at%2014.49.36.png?alt=media\&token=8d54e173-d4c8-4b92-ae95-e15071301a4e)

Then the notes you have entered will appear on the FAQ Suggestions page. The supervisor can approve or reject the notes entered by the agent.

![FAQ Suggestion Approval](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MRrj0Q0zvmZ6b6gNDGD%2F-MRsWlE_GeikzOot06gc%2FScreen%20Shot%202021-01-25%20at%2014.50.20.png?alt=media\&token=f9220a94-088e-4209-aa2a-41d7c6ad41ad)