Create a New Email Inbox Channel
Last updated
Was this helpful?
Last updated
Was this helpful?
This section describes for how to mechanism for add an email inbox channel, by doing the following steps:
On the channel connector page, click the 'plus' button in the channel email inbox, and then you will see a pop-up channel setting, fill in the fields as needed, and click the ‘save‘ button, such images below.
Component Explanation:
Name
Description
Protocol
Select your email protocol (IMAP or POP3). IMAP (Internet Message Access Protocol): Emails remain on the email server, allowing you to set up the account on multiple computers and devices to access your email, as well as accessing them through. POP3 (Post Office Protocol version 3): All your emails are downloaded to the computer or device checking the email. After the emails have been downloaded, they are removed from the mail server.
Email Address
A series of letters, numbers, and symbols used to send and receive the email.
Username
Username obtained from your email address.
Example: your email address is example.email@gmail.com. Then, your username is only 'example.email'.
Password
Password is a string of characters used to verify the identity of a user during the authentication process. Passwords are typically used in conjuncture with an email address. However, you can use the app password if your Google account enables 2-step verification. To know about app password, please refer to this document.
Incoming Host
Incoming mail server hostname, such as incoming Mail (IMAP) imap.<name of service>.com and Incoming (POP) server pop.<name of service>.com
Incoming Port
The port number used by the incoming mail server. The usual port numbers used for incoming mail are 143 and 993 for IMAP accounts, and 110 and 995 for POP accounts.
Incoming Security
Security keys associated with an incoming mailbox validate the permissions for incoming emails to perform various actions on the server.
Outgoing Host
Outgoing SMTP (Simple Mail Transfer Protocol) server hostname, such as smtp.<name of service>.com
Outgoing Port
The port number used by the outgoing mail server. The usual port numbers used for outgoing mail are 465 for IMAP accounts, and 587 for POP accounts.
Outgoing Security
Security keys associated with an outgoing mailbox validate the permissions for outgoing emails to perform various actions on the server.
Sent Folder Name
This field will appear if you choose IMAP for your protocol. If your client is sending mail through Gmail’s SMTP2 server, your sent messages will be automatically copied to the [Gmail]/Sent Mail folder. (Note that the folder prefix [Gmail] is not used for all accounts. For a minority of users, the prefix [Google Mail] is used instead.)
This feature is to change your display name and email, maybe you need to customize your name and email that will be shown to customers.
Component explanation:
Name
Description
Alias address
To costumize your email address
Alias name
To customize your display name
Add button
To add your alias address and name
Records field
List of your saved alias names and addresses
The e-mail channel that was successfully added, will appear according to the example image below.
Component Explanation:
No.
Component
Description
1.
Email Address
Email Address has been registered on Omni Channel 3Dolphins.
2.
Channel ID
An ID, you register with 3Dolphins. Each channel registered in OmniChannel 3Dolphins has a different ID.
3.
Channel Config Edit Button
Click to edit the configuration of this e-mail channel.
4.
Delete Button
Click to delete the channel.
5.
Online / Offline Button
Allows you to online or offline the e-mail channel. The offline button indicates that the channel is offline, and the online button indicates that the channel is online.
6.
Refresh Button
Refresh your channel at any time to ensure you are always up to date with the refresh button.
