The auto-reply feature allows you to create templates that you can use to automatically reply to customer messages. You can create an auto-reply template in the Customer Service menu > Email Template. In the upper right corner, click the 'auto-reply' button. By default, each email channel only has one auto-reply template.
Auto-Reply
Select the email channeland click the 'edit' button. Then you will see a form to create an auto-reply message, as shown images below.
Edit Auto-Reply
On field "Send As" you can choose your alias name and email, it will be shown to the user as display name and email. If you want to customize your alias name and email, please refer to this document.
Auto-Reply Send As
For example, when a customer sends a message to the company’s customer service email, a reply message will automatically be sent to the customer, as shown images below
