> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/whatsapp/how-to-add-new-whatsapp-channel-rule.md).

# How to Add New Whatsapp Channel Rule

This section describes for how to be able to run the whatsapp channel and how the chat customer can be entered as a ticket to the “**Assigned**” tab Agent, make a rule first by doing the following steps.

First, click the “**Customer Service**” menu in the main menu and selecting “**Rule Management**” to create and manage channel whatsapp that have been created and 3Dolphins will redirect you to rule management page.

![Rule Management](/files/-MUx81TOoMKY13plgZMo)

On the rule management page, click “**New Rule**” button, 3Dophins will be redirect you to pop up add new rule, select the whatsapp channel was the created (example : ‘**3DolphinsWA**‘)

![Add New Rule](/files/-MUx8VYGl-oqc40Qcwre)

Enter rule name and select rule group.

![Rule Name and Rule Group](/files/-MUx8rCYaMxWM7z8Bx9K)

Enter max assignment, click “**Save**” button.

![Max Assignment](/files/-MUx9lywxgKLMU90IDP5)

Add rule channel whatsapp successfully, 3Dolphins will be redirect you to rule management page.

![WhatsApp Rule Settings](/files/-MUxAFIta_hbG6D36rFT)

Add team member, by click “**+ Add Team Member**” button, it will show like image below.

![Add Team Member](/files/-MUxAihftA046ztWHlF7)

Search member that will be added (Example search member name ‘**Esthi**‘), to add team member click “**Plus**” button.

![Choose Team Member](/files/-MUxB3MLDDMWNfBv6T_g)

Added team member successfully.

![Team Member Updated](/files/-MUxBOINn2bFuSvNE8sC)

After that, back to ***Channel Connector*** page and click enable toggle to activate whatsapp channel has been added.

![Activate WhatsApp Channel](/files/-MUxBrxDyV59CcjuMbea)

{% hint style="info" %}
If you login as ‘**Agent**‘, make sure agent status is ‘**Available**‘.
{% endhint %}


---

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