Create a New Channel of Twitter

This section describes for how to mechanism for create a new Twitter account channel, by doing the following steps:

Go to the Integration menu and click the channel connector menus, then you will see a channel connector page such images below.

Integration

On the channel connector page, click the 'plus' button in the channel Twitter account, and then you will see a pop-up channel setting. On the pop-up channel setting, you can view automatically or manual authentication display. Choose one of those to create a Twitter channel either manual or automatic authorization.

Manual Authentication

Channel Setting Edit

Component Explanation:

Field Name	Description
Screen Name	Enter your Twitter username.
Consumer Key	The API key to access Twitter.
Consumer Secret	The API Secret key to access Twitter.
Access Token	Token to access Twitter.
Access Token Secret	Token secret to access Twitter.
Twitter Application Type	Premium/Enterprise.
Dev Label	Account activity API (Dev. Environment).

When you copy and paste all the needed ‘access keys and tokens’, make sure, that you don’t have any empty spaces, either at the beginning or at the end of these entries. If you have any empty spaces, then the Application won’t work and will show an error message when you try to connect to the App.

First, enter your Twitter username. then, copy-paste the Twitter ‘Consumer Keys’ and 'Authentication Tokens' to the channel setting. If you forgot your access key and token, you can go to the Key and Token tab to regenerate the access key and token.

Key and Tokens Tab

Select your Twitter application type (Premium/Enterprise).

Application Type

You can be found ‘Dev Label’ one of the APIs available in the developer portal click Products menu > Dev Environment > Account Activity API/Sandbox. See the image below.

Dev Environments

Enter the dev label then, click the 'Authorize' button.

Authorize

After the authorization successful, click the 'save' button.

Automatic Authentication

Component Explanation:

Field Name	Description
Consumer Key	The API key to access Twitter.
Consumer Secret	The API Secret key to access Twitter.
Twitter Application Type	Premium/Enterprise.
Dev Label	Account activity API (Dev. Environment).

When you copy and paste all the needed ‘access keys and tokens’, make sure, that you don’t have any empty spaces, either at the beginning or at the end of these entries. If you have any empty spaces, then the Application won’t work and will show an error message when you try to connect to the App.

Copy-paste the Twitter ‘Consumer Keys’ to the channel setting. If you forgot your access key, you can go to the Keys and Token tab to regenerate the access consumer key.

Key and Tokens Tab

Select your Twitter application type (Premium/Enterprise).

Application Type

You can be found ‘Dev Label’ one of the APIs available in the developer portal click Products menu > Dev Environment > Account Activity API/Sandbox. See the image below.

Dev Environments

And then, click the 'authorize' button. if the authorization successful, click the 'save' button.

After doing the steps above either using manual or automatic, your Twitter account channel ‘apr_doni’ has successfully created. And it shows like the images below.

Add New Twitter Channel

Component Explanation:

No.	Component	Description
1.	Channel Name	Name of your Twitter account channel. Hover on the channel name to view the channel port
2.	Channel ID	An ID, you register with 3Dolphins. Each channel registered in Omni Channel 3Dolphins has a different ID.
3.	Channel Config Button	Click to use gateway.
4.	Channel URL Edit Button	Click to edit channel URL. If connecting with proxy, please adjust the URL accordingly.
5	Channel URL Copy Button	Click to copy the channel URL to the clipboard.
6	Online / Offline Button	Click to turn on or off the channel. Red means offline, Green means online.
7	Refresh Button	Refresh your channel at any time to ensure you are always up to date with the refresh button.

Next, you must configure the callback URL and website URL on your Twitter developer in order to connect 3Dolphins SRM. Go to your Settings App > Authentication Settings. Click the 'edit' button'.

Enable the 3-Legged OAuth.

Enable 3-Legged OAuth

Enter the callback URLs using the channel URL copy button and Enter your website URL where your Twitter channel is created.

Callback and Website URL

Congratulations, your channel is ready to use.