# Operator Allow Ticket Redistribute

Operator allow redistribute is feature allow to enable or disable the escalate and transfer ticket functions of the operator. If is it function is disable *(operator allow ticket redistribute = False)*, operators can’t see the escalated and transfer function button ( <img src="https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MX6ZhpM6P-trvrtbFjc%2F-MX6ad9hofXa8fr5v21E%2Fescalate%20icon.png?alt=media&#x26;token=a7a59101-2713-48b1-ad6a-7742c31d6804" alt="" data-size="original"> ) like this.

![Operator allow ticket redistribute = False](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MSfbTPcFecsKur9eQ7I%2F-MSfvkS_SOH7fFtq8xac%2FScreen%20Shot%202021-02-04%20at%2014.24.36.png?alt=media\&token=bca1fa9b-3c23-49d1-a595-df62f8c1231c)

But, if the function is enable *(operator allow ticket redistribute = True)*, operators can escalated ticket to Supervisors or transfer ticket to other groups, like the images below.

![Operator allow ticket redistribute = True](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MSfbTPcFecsKur9eQ7I%2F-MSfvrG-ZMtFfWdB3n1Z%2FScreen%20Shot%202021-02-04%20at%2014.25.37.png?alt=media\&token=b205514b-a9ca-4440-ab3c-c9278d4ae573)