Operator Allow Ticket Redistribute
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Last updated
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Operator allow redistribute is feature allow to enable or disable the escalate and transfer ticket functions of the operator. If is it function is disable (operator allow ticket redistribute = False), operators can’t see the escalated and transfer function button ( ) like this.
But, if the function is enable (operator allow ticket redistribute = True), operators can escalated ticket to Supervisors or transfer ticket to other groups, like the images below.
