Operator Allow Ticket Redistribute

Operator allow redistribute is feature allow to enable or disable the escalate and transfer ticket functions of the operator. If is it function is disable (operator allow ticket redistribute = False), operators can’t see the escalated and transfer function button ( ) like this.

Operator allow ticket redistribute = False

But, if the function is enable (operator allow ticket redistribute = True), operators can escalated ticket to Supervisors or transfer ticket to other groups, like the images below.

Operator allow ticket redistribute = True