# Walk in SLA Time (in Second)

This feature allow you to configure SLA response times, usually refer to how quickly you will respond to a technical issue being raised via Walk-in Customer channel. For example, if you set Walk in SLA Time in '10', it means the Agent handle walk-in ticket within 10 second.

![Walk-in Customer Ticket](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MSgexUJfv_C70p_QLZl%2F-MSggtcIWi2oqhMZq1w1%2FScreen%20Shot%202021-02-04%20at%2017.59.45.png?alt=media\&token=b6fc0251-392e-4f0e-a72a-ca473c27b669)