Live Chat Message
This section will show you anything live chat can do.
Text Message
Regular text message.
Message Attachment
The live chat platform allows you to attach assets to messages, including audio, video, images, and files. Max attachment size is 2MB.
File
Type
Images
Images
jpg , jpeg & png
Video
MP4
Audio
mp3 & wav
Document
.docx , .pdf
Location Message
It’s a prompt message that requires us to select a location using the Google-Map service.
Quick Reply
It’s a list of clickable options/choices that will trigger sending a message according to the option we clicked.
Size Icon : 21 x 21 px
Title : No character limit
Carousel
It’s a slideshow of a series of images, text, and a list of clickable options.
Amount max. of carousels that can be added: 10.
Image Button
Name
Description
Max. Width
1024 px
Ratio
1 x 1.5
Type
JPEG and PNG.
We suggest using PNG.
Max. Size
1 Mb
Wording Title & Subtitle
Name
Description
Size
160 px
Max. characters
There is no maximum character length, but if a character is longer than 80 characters, the text will be shortened to 30 characters with three dots. You can hover over it to see the whole title or subtitle sentence.
Agent Rating
It’s a client’s level of satisfaction towards the agent’s services.
Form
It's a customizable form that normally connects to third-party services to complete transactions, such as bookings, payments, etc.
Last updated
Was this helpful?