# Transferred Ticket
A ticket transfer allows you to transfer some or all of your tickets from your group to another group. It could happen if the customer case is in a different case group. After the ticket has been transferred, the ticket will move to the **transferred** tab. Supervisor or Agent transferred tickets using the 'transfer' button or 'batch transfer' button.
Then what is the difference between the transfer button and the batch transfer button? The **transfer** button can be used when you are going to transfer a ticket one by one to another group, while the **batch transfer** button can be used when you are going to transfer multiple tickets to another group
For example, in the dashboard**,** you can select a ticket and click the **'Escalate'** button ( 
). Then, in the pop-up to transfer ticket, select group, and click the transfer button as shown images below.
You can also select a team member from the group to accept your ticket transfer. When you click on the 'escalate' button then, a pop-up will appear to transfer tickets, where you can select team members in the intended group by clicking the 'filter' button on each group. Select a team member from the group in the reassign section by clicking the 'reassign' button as shown below.
{% hint style="info" %}
To receive tickets that have been transferred, make sure a supervisor or agent in another group is available and make sure the rule channel for another group in rule management has been added.
{% endhint %}
After the ticket has been transferred to another group, the Agent can’t reply to the message from the customer again. But, Agent can still view the ticket on the **Transferred** tab.
{% hint style="info" %}
The agent's name who will be responsible for the ticket will appear on the ticket card when the ticket is transferred.
{% endhint %}
Then, in the other group (example: Product group), the ticket will be distributed automatically to the available agents. If there is no agent available, the ticket will be entered in the **Unassigned** tab of the Supervisor.
If the ticket is not successfully transferred, It could happen because of one following reasons:
1. Agent or Supervisor on other group is not available (offline) on omnichannel. Please, follow this step:
* Login as an Agent or Supervisor.
* If you log in as an Agent, please change the status to Available.
2. Agent or Supervisor was not available on the rule channel.
3. Rule channel not available. (Note: for case number 2 and number 3 please refer to document ['Rule Management'](/5.1.x/customer-service/rule-management.md) page).
If an agent is available in the group, the ticket will be automatically assigned to that agent as a new ticket.
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