Create New Rule
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This section describes for how to be able to run the live chat channel and how the customer message can be incoming as a ticket to the Inbox tab Agent, make a rule first by doing the following steps:
First, click the Customer Service menu in the main menu and selecting Rule Management to create and manage channel live chat that has been created. 3Dolphins will redirect you to the rule management page.
On the rule management page, click the '+New Rule' button. Then, you will see a pop-up add a new rule, select the live chat channel that was created (example: Live Chat).
Enter rule name, select rule group, and enter max assignment. When finished, click the 'save' button.
Add rule on live chat channel successfully, 3Dolphins will redirect you to the rule management page.
Team members successfully added and appearing on available teams, you can configure priority and max. assignment ticket that can be entered or handled by an agent.
Component Explanation:
Name
Description
Priority
To decide who will get chats first in a channel.
Max. Assignment
The amount tickets are assigned or handling to the users.
After the rule channel is successfully created, to be able to receive an incoming chat from the live chat channel, add team members to the rule by clicking the 'add' icon ().
