How to Export Ticket

Allow Supervisors to export important ticket information in a consumable format so, that they can analyze it when they’re offline or away. The details about the tickets are generally downloadable in CSV or excel formats. The date range for exporting tickets is 14 days.

On the customer support page, click the 'download ticket' button ( ). In the pop-up, you can export tickets based on the created date, modified date or closed date with a range date is fourteen (14) days. And you can custom ticket fields (ticket number, status, channel, etc) and contacts (contact ID, full name, phone, etc) that will be exported.

For example, filter ticket based on created date, with range date is '19/12/20 to ‘21/09/2020'. And then, click the 'Download Excel' button like the images below.

Pop-up Download Ticket