Best Practice Twitter

We've compiled a detailed list of how Twitter accounts can be used on 3Dolphins SRM.

Customer	Agent (Operator)	Supervisor
Send text message in Direct Message (DM)	Reply message	Reply message
Send text message in Twitter mention	The agent can reply to message and continue replying message on Direct Message (DM) Twitter.	A supervisor can reply to message and continue replying to message on Direct Message (DM) Twitter.
Send Media Message in Direct Message (DM) : – GIF – Images	Send Media Message : – Videos – Images	Send Media Message : – Videos – Images
	Send Ask Feedback	Send Ask Feedback