Operator Allow Ticket Redistribute
Last updated
Last updated
Operator allow redistribute is feature allow to enable or disable the escalate and transfer ticket functions of the operator. If is it function is disable (operator allow ticket redistribute = False), operators can’t see the escalated and transfer function button ( ) like this.
But, if the function is enable (operator allow ticket redistribute = True), operators can escalated ticket to Supervisors or transfer ticket to other groups, like the images below.
