Reply Signature

Configuration to add reply signature on the chat ticket.

For example, you can create a reply signature according to your needs in the reply signature field. As in Ticket Configuration above, we make an example of a separator for reply signature i.e stripe (-), so that when a customer’s message is replied by an agent, the message will have a reply signature and nick name of agent that replies to the message.

If you enable reply signature, you will see the contents message from the agent : [message] [reply_signature] [nick_name].

Reply Signature

Consider the example image above, you will see content message from the User that consists of :

• [message] : Selamat malam, dengan Sinangling Esthi ada yang bisa saya bantu ?

• [reply signature] : ” – “

• [nick name] : Sinangling