Team Collaboration Chat
Last updated
Last updated
The new featured of team collaboration chat allows you to discuss with another user (Agent, Supervisor, Trainer, Quality Assurance, etc) in the channel’s, private group, or Direct Message (DM).
Go to Administration and click the User Management menus, then you will see a user management page. Click the User tab, then you will see a user list page. Select a user and click the 'Add' button ().
Then, you will see a successful notification after adding your user to the team collaboration chat.
At the top side, click the 'team collaboration chat' icon. Then you will see a pop-up form of team collaboration chat as shown below.
For example, select a user to start a new personal message, and compose your message in the box at the bottom of the chat.
Once the chat has begun (whether group or one-on-one), just click it in the chat list to dip back into it and send more messages.
Then, the emoji will appear in the message, such images below.
Document : [.doc], [.pdf]
Video : [.mp4], [.m4v]
Audio : [.mp3], [.oog], [.wav]
Images : [.jpg], [.png]
For example, send a file with the ‘Document‘ type. Then, you will see a preview before sending your file such images below
If the upload is successful, the file will appear on your message chat.
To view channel or list member, click the 'directory' button (). Then, click the channels or users tab.
When you’re ready, click send button (). Everyone who has access to the chat (Example: Sinangling Esthi) can see your message.
You can edit or delete any message that you have sent to a chat or channel. In the message, click the ‘More Options‘ button () then, click the ‘Edit‘ or ‘Delete‘ button.
If you want to remember to read a message later, you can mark it as unread. In the selected message, click the ‘More Options‘ button () > Click ‘Mark Unread‘.
You can quickly respond to any message with an emoji reaction. Click emoji reaction () in the message and select the one you want.
You can send files to any message. Click the ‘Plus‘ button () in the box message and select the file you want, i.e :
