Datetime Configuration

You can change how times and dates appear throughout your live agent report page to suit your organization’s preferred date format. To change the time and date formats for your entire page.

Go to analytic menu and click the live agent menus. In the upper right corner, click ‘configuration‘ icon ‘‘. For example, select date format ‘dd-MM-yyyy’, time format ‘HH:mm:ss’, enable time and click ‘Apply‘ button, such as images below.

Datetime Configuration

Date format configuration on live agent report 3Dolphins uses the Java SimpleDateFormat class. Head to Java SimpleDateFormat to see all allowed values, or use one of the common format examples below.

Format	Example
dd/MM/yyyy	20/04/2020
dd-MM-yyyy	20-04-2020
dd MMMM yyyy	20 April 2020
dd MMMM yy	20 April 20
E, dd MMMM yyyy	Mon, 20 April 2020
MMMM dd, yyyy	April 20, 2020
HH:mm	09:35
HH:mm:ss	09:35:03
hh:mm:ss a	09:35:03 AM
hh:mm a	09:35 AM