Live Agent

Live agent analytic helps the supervisor to get an overview of your customer support (Agents). You can see who is interacting with your agent and monitor the service they’re receiving. See usage statistics, evaluate Performance reports, learn from customer satisfaction ratings and many more.

To begin, login as ‘Supervisor‘ or ‘Administrator’, go to Analytic menu and click the Live Agent menus, then you will see a live agent page such as images below.