Wallboard Classifier

Wallboard classifier allows you to display a Wallboard with all ticket triggers or problems. Using wallboard classifier can help the Supervisor to monitor the problems (ticket tagging) of the incoming ticket.

Wallboard Classifier

Component explanation :

Component	Description
Top Tags	This feature not only allows to display the top tags, but also will automatically display the number of tickets that use the tagging and see the list of tickets that use the tagging.
Top 10 Tags	Only tagging that is often used by customers that will be displayed on the top 10 tags section.
Last 10 created ticket with tags	Display last 10 created ticket with tags.

In the section of Top tags, hover the cursor on the tags and then you will see number of tickets that uses that tagging. If you click on a tags, you will see a ticket that uses that tagging.

Detail Ticket Tag