FAQ Knowledge Contextual
FAQ Knowledge contextual is used to display knowledge according to context or conditions. To activate the FAQ knowledge contextual function, create new knowledge and save it, choose the Module and enter the context in the knowledge setting before click button save.
Component explanation:
Component | Function |
Language | To set the language of the knowledge |
Module | To choose or create new module for the knowledge |
Context | To describe the context of the knowledge |
Effective | Effective date of the knowledge |
Expire | Expired date of the knowledge |
At the ‘Bot Manager‘ page, select bot and activate contextual bot by clicking the ‘On‘ toggle.
However, if the context is filled in, the bot will display the answer to the question that was entered, like the image below.
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