Ticket Activity

Ticket activity is an activity that occurs in the ticket, it can be either a case or a task. To meet customer needs, there are cases that easy and there are also cases that very complicated, you can save or view these cases detail in this ticket activity.

Ticket Activity

For example, if there is a case that customer needs to fill out a particular form, the details of the form can be added to the customer case. And if there is a task that you needs to solve in the ticket, you can add the task on this ticket activity.

In this feature, you also can identify customer identity, it allows you to synchronise data that is on the client with the data in 3Dolphins. Customer identify can help agents process important information about customers with a faster and easier time.