Rule Management

Rule management is a feature to manage your channel rule after has been created. After the rule created, you must assign your team members to handle the distribution ticket on that channel. The distribution ticket consists of determining the maximum number of tickets that will be assigned to the channel, SLA ticket handling, and managing service hours for customers to chat with the agents.

To set up your rule, go to the Customer Service menu and click the Rule Management menu then, you will see a rule management page like the images below

Rule Management