Edit an Existing Shift

Sometimes, you might need to edit an employee’s shift. Maybe it’s because the agents asks for permission from superiors, it will be too late to work because there are obstacles or other problem.

By default, you cannot edit the current shift (ongoing shift) and only Supervisors can edit an employee’s shift information and shift will take effect in one day after edited.

Select agent from the list of the shift mapping page, select the schedule to be updated and click the edit button ().Then, you will see a pop-up of edit shift. Do the edit shift that necessary and after you’re done, you can click the save button to update shift.

Edit an Existing Shift