Gmail Settings

After you create an email channel, do some configuration on your email account, such as:

Make sure the Gmail display language is English. You can set the language by clicking the 'settings' button then select 'see all settings'. On the General tab, see the ‘Gmail display language‘ option: then change to English.

General Tab

Please make sure, that IMAP/POP3 access is enabled in the account settings. You need to enable IMAP and/or POP3 access in the Gmail account settings before you can access email using IMAP/POP3.

Forwarding and POP/IMAP Tab

If you select POP3, select messages are accessed with pop:

Component	Definition
Keep Gmail’s copy in the inbox	Instructs Gmail to leave the message in your Gmail Inbox as new and unread.
Mark Gmail’s copy as read	After the email has incoming the omnichannel 3Dolphins, email in server Gmail will leaves the messages in the Gmail inbox but marks them as read.
Archive Gmail’s copy	After the email has incoming the omnichannel 3Dolphins, email in server Gmail will be removed them from the Inbox, and keep them in the archive for later search and retrieval.
Delete Gmail’s copy	After the email has incoming the omnichannel 3Dolphins, allows the messages in server Gmail to move to the Trash.

You also need to enable ‘less secure apps‘ (third party apps) in the Gmail settings:

Less Secure App Access

or, you can access ‘https://myaccount.google.com/‘, click the ‘security‘ menu and make sure ‘Less secure app access’ is ‘ON‘.

Security Settings

If you've enabled 2-step verification on your Google account then, you'll need to set an app password so that your email can integrate with the 3Dolphins app. App password is required when your less secure app or device may be blocked from accessing your Google Account. Using app passwords is a way to allow blocked apps or devices to access your Google Account.

You can set an App password in the security menu there is the 'Signing in to Google' field and select the 'App Password' menu.

On the App Password page, select 'Mail' on the 'Select App' dropdown-list button then adjust the device you want to use on the 'Select device' dropdown-list button. After done, click the 'Generate' button.

App Password

App password will be used as password when adding channel in 3Dolphins app.