How to Create a New Instagram Business Channel Rule

This section describes for how to be able to run the instagram channel and how the comment customer in your instagram can be incoming as a ticket to the “Assigned” tab Agent, make a rule first by doing the following steps :

First, click the “Customer Service” menu in the main menu and selecting “Rule Management” to create and manage Instagram channel that have been created and 3Dolphins will redirect you to rule management page.

Rule Management

On the rule management page, click “+ New Rule” button,

New Rule

3Dophins will be redirect you to pop up add new rule, select the channel instagram that has been created.

Select Channel

Enter rule name, select rule group, and fill the max assignment, then click 'Save' button like image below.

Channel Properties

Add rule instagram channel successfully, 3Dolphins will be redirect you to rule management page and click next page button to view instagram channel rule.

Instagram Channel

You can add your team member, click “+ Add Team Member” button, and 3Dolphins will be redirect you to pop up add team member.

Add Team Member

Search member will be added (Example search ‘Esthi‘), to add team member click “Plus” button.

Select Team Member

Team member has been added successfully.

Success Add Team Member