Result of Create New Instagram Business Channel

After create channel rule, back to Channel Connector page and click enable toggle to activate instagram business channel has been added.

Enable Instagram Channel

Customer comment on your instagram post.

Customer Comment on Instagram

This automatically converts any comment in your instagram post as a ticket that will incoming to the “Assigned” tab Agent or ‘Unassigned‘ tab supervisor.

if you login as ‘Agent‘, make sure agent status is ‘Available‘.