Attach Bot

In order to get a bot response when you send a message, you need to attach the bot. You can find it in the Bot Settings menu > Bot Manager > Channel Deployment. Then, attach your telegram bot from the available channel by clicking the 'plus' button.

Channel Deployment

Now you can use this account for conversations. The customers can send message to your number of telegram account that has been registered in the 3Dolphins omnichannel to start the conversation. And, the chat will incoming to the Unassigned tab of Supervisor, or Inbox tab of agent.