Block and Unblock Contact

Same as block and unblock contacts on the customer contact menu on the customer service module, on the Contact menu on the sales activity module you can do the same. And when a customer contact is blocked via the customer support or customer contact page, on the contact page on the sales activity, the contact will be marked as blocked.

Select and click contact that you want to block, In the upper right corner of Contact detail, click “Action” button and select “Block Contact” option. Then, you will be prompts to confirm the block request, click ‘Yes‘ to proceed block contact or you can click ‘No‘ to return to the detail contact.

Block Contact

Then the contact will be marked as blocked. To unblocked contact has been blocked, in the upper right corner of Contact detail, click “Action” button and select “Unblock Contact” option. Then, you will be prompts to confirm the Unblock request, click ‘Yes‘ to proceed unblock contact or you can click ‘No‘ to return to the detail contact.

Unblock Contact