Task
Last updated
Last updated
Tasks are to-do items that you can create for your deals. From the contact page, locate the contact you wish to create a task for. Click the contact to open it, the contact details page will open and click “Task” tab. A create task module will appear.
Form Parameter | Description |
Task Name | Type the name of the task into the field provided. |
Detail | This space allows you to provide a short summary and important information about the Task. |
High Priority | High priority is to make a responsible person understand that this task is important and needs to be completed as soon as possible. By default, every task created has a low priority. However, if you want to mark the task as high priority, just activate this option. |
Due Date | Allows you to add estimated time required for each task. |
Reminder Date | A way of notifying you about upcoming due dates on tasks. |
Related Ticket | You can add tasks based on customers ticket by inputting keyword based on ‘customer name’ or ‘ticket number’. |
Responsible Person | You can add a person who will work on a task and will be responsible for its implementation such as start task, edit task and finish task. |
Participant | You can add users that can help the Responsible person to finish the task if it’s needed. They can perform the same actions as the responsible person. |
Observer | You can add users that can observe the work on the task, leave comments, get notifications, but can’t participate in the work on this task, such as start task, edit task and finish task (observers can only view the task). |
Checklist | Task checklist is a type of ‘to do list‘, which helps to ensure consistency and completeness in carrying out a task. To create a checklist, click toggle dropdown ‘Checklist‘ when adding a new task. You can create an unlimited a checklists. To create another checklist, click the plus button, or you can delete a checklist item by clicking the delete button. |
Click 'Add Task' button when finished and you can see the task created in the timeline tab. To view task details, edit tasks, start tasks, delete tasks, add comments on tasks or other problem, you can click the task name on the timeline tab. To see detailed information about a task, you can see it on the “Task Management” page.
