Attendance Report

Use 3Dolphins built-in attendance reports to determine which agents are absent or to see which agents have not yet taken attendance. Also, run attendance reports to identify agents attendance data (first in, last out, early entry, late entry, early exit, late exit, etc).

See tables with employee, date, first in, last out and other metrics that can be filtered by date range, and agent name. You can be download the operator target report to .xlsx file to your local drive for purposes of analysis, sharing or backup, as shown below.

Attendance tracking system (ATS) calculation :

ATS = Total minutes available : Total minutes in shift

From the picture of the attendance agent table above, Fitra Ramadan is included in the night shift team from 22:00 to 07:00 so from 22:00 to 07:00 if it is calculated in minutes, the total minutes in shifts is 540 minutes , then the Fitra Ramadhan checks in at 22:00:34 and checks out at 07:34:28. If it is calculated in minutes, it means that the user is only available in a shift during 539 minutes because shift agent only until 07:00. So, if broken down into the ATS formula is as follows :

ATS = total minutes available / total minutes in shift

ATS = 539 minutes / 540 minutes

ATS = 0.998148148148148 = 99.8%