Attendance Report
Use 3Dolphins built-in attendance reports to determine which agents are absent or to see which agents have not yet taken attendance. Also, run attendance reports to identify agent's attendance data (first in, last out, early entry, late entry, early exit, late exit, etc). To view the report, go to the Analytic menu and click the Employee menus, then click Attendance Report which you can find on the left sidebar.
Component Explanation:
Name | Description |
---|---|
Date | Indicates report's date. |
First In | Indicates agent's first check-in time for that shift. |
Last Out | Indicates agent's last check-out time for that shift. |
Entry Early | How much ahead of the scheduled shift time the agent has checked in. |
Entry Late | How much passed of the scheduled shift time the agent has checked in. |
Exit Early | How much ahead of the scheduled shift time the agent has checked out. |
Exit Late | How much passed of the scheduled shift time the agent has checked out. |
Shift | Agent's shift name. |
ATS (Average Time Spent) | Represents the average agent's time spent on their shift. Here's how to calculate ATS:
ATS= percentage (total minutes available / total minutes in shift) ATS= 32 minutes 43 seconds / 60 minutes ATS= 54.36% |
ATS Average | Average ATS of agents from all shifts owned by agents. Note: If the agent has several shifts in one day. |
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