Auto Greeting

This field allows you to set automatic messages pop up on chat to invite your customers to chat. The greeting will automatically appear on the bubble message containing the standard text greeting when the ticket is opened by the agent.

System Settings - Auto Greeting

You can set the greeting which is more engaging and interactive in System Setting > Ticket Configuration > Auto Greeting. For example, you can set the auto greeting is “Hai {customer_name}, dengan {agent_name} ada yang bisa dibantu?”. So, when a customer sends a message to the agent, and the agent opens the message, a greeting message will automatically be sent to customers, such image below.

Auto Greeting