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Enable Reopen Ticket

This feature is used to enable and disable the 'Reopen Ticket' () button on the Agent dashboard.

System Settings - Enable Reopen Ticket

If this feature is disabled (Enable Reopen Ticket = False), agents cannot see the 'Reopen Ticket' button so tickets that have been completed cannot be reopened as shown below.

Enable Reopen Ticket = False

However, if this feature is enabled (Enable Reopen Ticket = True), agents can see the ticket 'Reopen Ticket' button as shown below.

System Settings - Enable Reopen Ticket
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