> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/enable-reopen-ticket.md).

# Enable Reopen Ticket

This feature is used to enable and disable the 'Reopen Ticket' (![](/files/DjQam9zpXvH5dEUFbdTB)) button on the Agent dashboard.

![System Settings - Enable Reopen Ticket](/files/XiP8HQcHc1rt8SLkWth9)

If this feature is disabled (Enable Reopen Ticket = False), agents cannot see the 'Reopen Ticket' button so tickets that have been completed cannot be reopened as shown below.

![Enable Reopen Ticket = False](/files/CqtwGhTXgpyczaaCoIEv)

However, if this feature is enabled (Enable Reopen Ticket = True), agents can see the ticket 'Reopen Ticket' button as shown below.

![System Settings - Enable Reopen Ticket](/files/rxpb6jgDvm9jaXv21Nhs)


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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/enable-reopen-ticket.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.