# Enable Reopen Ticket

This feature is used to enable and disable the 'Reopen Ticket' (![](/files/DjQam9zpXvH5dEUFbdTB)) button on the Agent dashboard.

![System Settings - Enable Reopen Ticket](/files/XiP8HQcHc1rt8SLkWth9)

If this feature is disabled (Enable Reopen Ticket = False), agents cannot see the 'Reopen Ticket' button so tickets that have been completed cannot be reopened as shown below.

![Enable Reopen Ticket = False](/files/CqtwGhTXgpyczaaCoIEv)

However, if this feature is enabled (Enable Reopen Ticket = True), agents can see the ticket 'Reopen Ticket' button as shown below.

![System Settings - Enable Reopen Ticket](/files/rxpb6jgDvm9jaXv21Nhs)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/enable-reopen-ticket.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.