> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/enable-reopen-ticket.md).

# Enable Reopen Ticket

This feature is used to enable and disable the 'Reopen Ticket' (![](/files/DjQam9zpXvH5dEUFbdTB)) button on the Agent dashboard.

![System Settings - Enable Reopen Ticket](/files/XiP8HQcHc1rt8SLkWth9)

If this feature is disabled (Enable Reopen Ticket = False), agents cannot see the 'Reopen Ticket' button so tickets that have been completed cannot be reopened as shown below.

![Enable Reopen Ticket = False](/files/CqtwGhTXgpyczaaCoIEv)

However, if this feature is enabled (Enable Reopen Ticket = True), agents can see the ticket 'Reopen Ticket' button as shown below.

![System Settings - Enable Reopen Ticket](/files/rxpb6jgDvm9jaXv21Nhs)