Enable Reopen Ticket
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Last updated
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This feature is used to enable and disable the 'Reopen Ticket' () button on the Agent dashboard.
If this feature is disabled (Enable Reopen Ticket = False), agents cannot see the 'Reopen Ticket' button so tickets that have been completed cannot be reopened as shown below.
However, if this feature is enabled (Enable Reopen Ticket = True), agents can see the ticket 'Reopen Ticket' button as shown below.
