> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/enable-reopen-ticket.md).

# Enable Reopen Ticket

This feature is used to enable and disable the 'Reopen Ticket' (![](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2Fb2DS1oNVe7VwCf8kCxAn%2FReopen%20Ticket%20button.png?alt=media\&token=f19a31b9-589e-4665-ab66-cfa21a5abe43)) button on the Agent dashboard.

![System Settings - Enable Reopen Ticket](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2Fivjj0WMxgcxu39jsxyrJ%2FEnable%20reopen%20ticket%20system%20settings.png?alt=media\&token=529f26cc-b724-400e-964a-595f002ec275)

If this feature is disabled (Enable Reopen Ticket = False), agents cannot see the 'Reopen Ticket' button so tickets that have been completed cannot be reopened as shown below.

![Enable Reopen Ticket = False](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FWkle0UkZtkeglL7QJVig%2FReopen%20Ticket%20False.png?alt=media\&token=ae8d0e57-864e-4f35-b16e-49ac0614f20d)

However, if this feature is enabled (Enable Reopen Ticket = True), agents can see the ticket 'Reopen Ticket' button as shown below.

![System Settings - Enable Reopen Ticket](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FWi64rBWOlJJLnsUmkcrF%2FReopen%20Ticket%20OPR.png?alt=media\&token=9cffd410-c44e-4ef4-ab48-d19ca125f507)