> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/analytic/live-agent/channel-interaction/download-channel-interaction.md).

# Download Channel Interaction

Each report on the analytic page can be generated and downloaded to a (.xls, .pdf, .csv, and .txt) file and saved to your local drive for offline viewings such as analysis, sharing, or backup purposes. To download the report, go to **Analytic** and select the **Live Agent** menu, and click **Channel Interaction**. In the upper right corner of the page, click the **'Download'** button. Then, in the dialog box of the download channel interaction, click **'Generate Report'**.

![Generate Report Channel Interaction](/files/BM2GOBZs9xZYGBeHaSxq)

And then, the file will be generated and you can download the file by clicking the **'Download'** icon ( <img src="/files/-MTdruFSB2IIQVmJg9yu" alt="" data-size="original"> ). If you open the file, data will be displayed as shown images below.&#x20;

![Excel File Channel Interaction Report](/files/GGyVl3vFslleNuPjEGTa)

**Component Explanation:**

| Nama       | Deskripsi                                                               |
| ---------- | ----------------------------------------------------------------------- |
| Channel    | All channel account names are contained in the 3Dolphins application.   |
| Assigned   | Total tickets on this channel are currently in the 'Assigned' status.   |
| Open       | Total tickets on this channel are currently in the 'Open' status.       |
| Pending    | Total tickets on this channel are currently in the 'Pending' status.    |
| Closed     | Total tickets on this channel are currently in the 'Closed' status.     |
| Unassigned | Total tickets on this channel are currently in the 'Unassigned' status. |