Add New Shift

Here you can add new shifts from scratch, edit existing ones, and delete the ones you no longer use. In the upper right corner, click the ‘+New Shift’ button, then you will see a pop-up of new shifting. Fill in required fields like shift name, shift start, shift end, and next day. If you're done, click the ‘save’ button.

Component Explanation :


Shift Name

Enter a descriptive and unique name for the shift.

Shift Start

Select the time to start the shift. This defines the starting time from which the agent shift will be effective while scheduling.

Shift End

Select the time to end the shift. This defines the end time of the shift agent scheduling.

Next Day

To set shifts for different days. For example, if you are setting shifts from 11 pm to 7 am, you must activate this next day feature to 'Yes'.

If the addition of a new shift is successful, you will see a successful notification pop-up and the shift will appear in the shift operator list as images below.

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