On Agent Idle Trigger

This will perform an action when the Agents on 'Idle' state. The Idle condition refers since there is no activity on the Agent tab such as switching menus, reply tickets, or other activities that can be done on the 3Dolphins omnichannel. To enable this automation, you must configure trigger, filter, and action the following:

Configure Automation Agent Idle

In the example above, when the user is idle for more than the time specified in the field agent idle (minutes), the system automatically sends a notification to the SPV of the selected group. Here, we can see that 'Agent idle (minutes)' is filled with 2 then, the action applied is when the agent is idle for 2 minutes, the system will send a 'Send SPV Notification' which contains '{0} dari {1} tidak boleh idle. Mohon agar diingatkan'.

Supervisor's Notification Tab