# Create New Rule

This section describes how to run the Skype channel and how the customer message can be received as an incoming ticket to the **Inbox** tab agent by doing the following steps:

To create a new rule channel, go to the **Customer Service** menu and click the **Rule Management** menu, then you will see the Rule Management page, on the top right section click the **'+New Rule'** button, as shown below.

![New Rule](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FJSIIJXocsUGoOKMAnXCS%2FCreate%20New%20Rule.png?alt=media\&token=396d0fd0-d72b-427e-9526-3535cce6a2ea)

You will see a pop-up to add a new rule channel. Select the channel by clicking the **'Add Channel'** icon (![](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MWc8sVCOdEfZL0ufGbB%2F-MWc9Mqbfuv2ov6B7-Ga%2FAdd%20Channel%20Button.png?alt=media\&token=068a1aaf-724c-463f-8566-d416e77c3838)), and then you will be asked to enter the rule name and max assignment ticket on the channel. Then, click **'Save'**.

![Add New Rule](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FDhOo69Hj8feAMdSJvKoq%2FAdd%20New%20Rule.png?alt=media\&token=e222e355-2d50-4f51-a741-006ab733f292)

**Component Explanation:**

| Name            | Description                                          |
| --------------- | ---------------------------------------------------- |
| Rule Name       | The name of the channel rule to create.              |
| Max. Assignment | The amount tickets are assigned to the channel rule. |

When Skype channel rule has been added successfully, you will see that rule in the list of rule management as shown in the image below.

![New Rule](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FelI56YjrVhcWjhPdxREy%2FNew%20Rule%20Added.png?alt=media\&token=aad723b5-70f6-438c-982c-5abc033e91d7)

Add team members to the rule by clicking the **'Add'** icon after the rule channel is successfully created to receive an incoming message from Skype channel. 

![Add Team Member](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FWJzc3PVExf2Ntd31T7C5%2FAdd%20team%20member.png?alt=media\&token=abb2365c-89b5-47e5-9e5c-115c3059aab1)

When team members are successfully added, it will appear on **available teams.** You can configure priority and max assignment tickets that an agent can handle.

{% hint style="info" %}
Remember to select the **'Rule Out Of Sync'** button to activate your latest recent Skype channel rule updates.
{% endhint %}

![Team Member Added](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FdACV8tjhFvcJOpdwO5yw%2FTeam%20Member%20Added.png?alt=media\&token=12003da1-7303-4cd2-a16a-dd6d1d62a36d)

**Component Explanation:** 

| Name           | Description                                              |
| -------------- | -------------------------------------------------------- |
| Priority       | To decide who will get chats first in a channel.         |
| Max Assignment | The amount tickets are assigned or handled by the users. |