# Create New Rule

This section describes how to run the Skype channel and how the customer message can be received as an incoming ticket to the **Inbox** tab agent by doing the following steps:

To create a new rule channel, go to the **Customer Service** menu and click the **Rule Management** menu, then you will see the Rule Management page, on the top right section click the **'+New Rule'** button, as shown below.

![New Rule](/files/fh4Nphjf4yJZgLE5pM7I)

You will see a pop-up to add a new rule channel. Select the channel by clicking the **'Add Channel'** icon (![](/files/-MWc9Mqbfuv2ov6B7-Ga)), and then you will be asked to enter the rule name and max assignment ticket on the channel. Then, click **'Save'**.

![Add New Rule](/files/gKjtxaxGcg37BxJIMVGm)

**Component Explanation:**

| Name            | Description                                          |
| --------------- | ---------------------------------------------------- |
| Rule Name       | The name of the channel rule to create.              |
| Max. Assignment | The amount tickets are assigned to the channel rule. |

When Skype channel rule has been added successfully, you will see that rule in the list of rule management as shown in the image below.

![New Rule](/files/rGgrL9bVwreeiWc93qol)

Add team members to the rule by clicking the **'Add'** icon after the rule channel is successfully created to receive an incoming message from Skype channel. 

![Add Team Member](/files/hlRIlDflci6ClWu2Sihf)

When team members are successfully added, it will appear on **available teams.** You can configure priority and max assignment tickets that an agent can handle.

{% hint style="info" %}
Remember to select the **'Rule Out Of Sync'** button to activate your latest recent Skype channel rule updates.
{% endhint %}

![Team Member Added](/files/mDhaWXGeEY01f1npcsZM)

**Component Explanation:** 

| Name           | Description                                              |
| -------------- | -------------------------------------------------------- |
| Priority       | To decide who will get chats first in a channel.         |
| Max Assignment | The amount tickets are assigned or handled by the users. |


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