> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/faq-user/user-management/what-should-i-do-if-the-user-is-locked.md).

# What should I do if the user is locked?

This notification will display if you try to log in using the wrong password or username more than three times as shown images below.

![Error Notification](/files/-MYiCZyL9KNNqaNEWwHj)

If you're having trouble like that, here are some things you can try: 

1. Contact your **Administrator.**
2. Try login again by using your credentials username and password.
3.  But if you still having trouble, click the **'Forgot Password'** Button to reset your password.
4. Enter your email address to receive the reset link.
5. Click **'Request Reset Link'**.
6. Open your email address according to that entered before.
7. Click the **'Change Password'** link to recover your account. 
8. Enter your new password.
9. Confirm your new password.
10. Click the **'Change Password'** button.
11. Your password successfully has been reset.
12. Try login again by using your credentials new password and username. 

![Reset Link Notification](/files/-MYiCjhfgngfkSrxGfGL)

But if you are **an Administrator**, follow the steps below to resolve this problem:

1. Go to the **Administration** menu.
2. Click the **User Management** page.
3. Click the **Blocked** tab.
4. Select the user that you want to unlock.
5. Click the **'Unlock'** icon ( <img src="/files/-MYiCy1N8gou5T7SqsU3" alt="" data-size="original"> ).
6. Contact your user to log in again by using their credentials username and password.&#x20;

![Blocked Tab](/files/-MYiCrzuR6Yu4xclQpfp)