Reply Email

This section contains instructions on how to :

  1. Reply Email.

  2. Reply Email using Alias.

  3. Reply Email using Email template.

  4. Attach file on the Email.

  5. Attach hyperlinks and images to message.

You will see a pop-up of the email conversation, scroll down and click the 'Reply' button.

If you want to send email with alias name and address, you can choose your saved alias like the image below.

So on the customer side, your name and email will display as such image below

You also can use an email template to reply the message such images below.

Component Explanation:

File attachments will appear as shown below.

Once done, you can click 'Reply' to send out your reply. And then, the ticket status will change to 'Pending'.

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