# Fallback Message

To display a response message when the bot doesn't understand the intent of the customer's question (usually this response message appears because the FAQ knowledge is not yet available on the bot which results in the bot not understanding customer questions).

Select the bot and click on the **'Fallback Message'** icon (![](/files/-MRPVVOZtTmYLoES6dV6)). Then, you will see a pop-up of the fallback message. Enter the message the bot will say, select a language, and choose the type of fallback message. There are three classifier types of fallback messages in the default category: complaint, inquiry, and request.

![Fallback Message](/files/SvQiJLh1w8lUnPbxrt0D)

However, you may also specify the fallback message for each category tag identified on your customer service dashboard. For example, if you select tweet virality, you can set messages that will appear for all classifiers included in that category if fallback occurs, as shown below.

![Fallback Message Using Tag Category](/files/3psoTvE3khwZRl21oPQ3)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/bot-settings/bot-manager/create-new-bot/fallback-message.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.