# Group KPI Report

Report Group KPI is a feature to monitor whether each group in your company is performing in meeting the KPI that has been specified. To view the report, go to the **Analytic** menu and click the **Employee** menus, then click **Group KPI Report** which you can find on the left sidebar.

![Group KPI Report](/files/IEAQ6EXdQIhpOckkp0R9)

**Component Explanation:**

| Name                        | Description                                                                  |
| --------------------------- | ---------------------------------------------------------------------------- |
| Agent Name                  | Group's name.                                                                |
| Average Ticket Target Score | The group's average percentage of ticket targets was accomplished.           |
| Average Time Target Score   | The group's average percentage of time targets have been accomplished.       |
| Total                       | The group's average percentage of accomplishing the ticket and time targets. |
| Detail                      | Action 'detail' button to view the detailed group KPI report.                |

In addition, the Supervisors can also see group KPI reports from the specific group by clicking action **‘Detail‘**. 

![Detail Group KPI Report](/files/8cp3E7MxOJKid4m1q9kG)

**Component Explanation:**

| Name                 | Description                                                             |
| -------------------- | ----------------------------------------------------------------------- |
| Month                | Indicates the period target.                                            |
| Channel              | Indicates target's channel.                                             |
| Ticket Target Detail | Indicates total tickets achieved from targeted tickets.                 |
| Ticket Target Score  | Percentage total achieved ticket by the group.                          |
| Time Target Detail   | Indicates total time achieved from targeted tickets.                    |
| Time Target Score    | Percentage of the total time target achieved by the group.              |
| Total                | The average percentage of total target time and ticket from that group. |


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