Download Customer Rating

Each report on the analytic page can be generated and downloaded to a (.xls, .pdf, .csv, and .txt) file and saved to your local drive for offline viewings such as analysis, sharing, or backup purposes. To download the report, go to Analytic and select the Live Agent menu, and click Customer Rating. In the upper right corner of the page, click the 'Download' button. Then, in the dialog box of the download customer rating, click 'Generate Report'.

Generate Report Customer Rating

And then, the file will be generated and you can download the file by clicking the 'Download' icon ( ). If you open the file, data will be displayed as shown images below.

Excel File Customer Rating Report

Component Explanation:

Nama	Deskripsi
Ticket Number	Unique number of each ticket.
Customer Name	Your customer name.
Agent Name	Agent's name that rated the ticket.
Channel Name	Indicates when the ticket was created.
Rating	Ratings that agents give to customers.