Download Customer Rating

Each report on the analytic page can be generated and downloaded to a (.xls, .pdf, .csv, and .txt) file and saved to your local drive for offline viewings such as analysis, sharing, or backup purposes. To download the report, go to Analytic and select the Live Agent menu, and click Customer Rating. In the upper right corner of the page, click the 'Download' button. Then, in the dialog box of the download customer rating, click 'Generate Report'.

Component Explanation:


Ticket Number

Unique number of each ticket.

Customer Name

Your customer name.

Agent Name

Agent's name that rated the ticket.

Channel Name

Indicates when the ticket was created.


Ratings that agents give to customers.

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