> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/analytic/live-agent/customer-rating/download-customer-rating.md).

# Download Customer Rating

Each report on the analytic page can be generated and downloaded to a (.xls, .pdf, .csv, and .txt) file and saved to your local drive for offline viewings such as analysis, sharing, or backup purposes. To download the report, go to **Analytic** and select the **Live Agent** menu, and click **Customer Rating**. In the upper right corner of the page, click the **'Download'** button. Then, in the dialog box of the download customer rating, click **'Generate Report'**.

![Generate Report Customer Rating](/files/WyhyaHyK3IBjpgtqaqIu)

And then, the file will be generated and you can download the file by clicking the **'Download'** icon ( <img src="/files/-MTdruFSB2IIQVmJg9yu" alt="" data-size="original"> ). If you open the file, data will be displayed as shown images below.

![Excel File Customer Rating Report](/files/iPDHS0x0Fhi3cU59SjVH)

**Component Explanation:**

| Nama          | Deskripsi                              |
| ------------- | -------------------------------------- |
| Ticket Number | Unique number of each ticket.          |
| Customer Name | Your customer name.                    |
| Agent Name    | Agent's name that rated the ticket.    |
| Channel Name  | Indicates when the ticket was created. |
| Rating        | Ratings that agents give to customers. |