# Download Customer Rating

Each report on the analytic page can be generated and downloaded to a (.xls, .pdf, .csv, and .txt) file and saved to your local drive for offline viewings such as analysis, sharing, or backup purposes. To download the report, go to **Analytic** and select the **Live Agent** menu, and click **Customer Rating**. In the upper right corner of the page, click the **'Download'** button. Then, in the dialog box of the download customer rating, click **'Generate Report'**.

![Generate Report Customer Rating](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FwvzUpRgGLDRBLRAyG2av%2FGenerate%20Report%20Customer%20Rating.png?alt=media\&token=362653ec-997b-4716-9b84-823c3cd9d8ad)

And then, the file will be generated and you can download the file by clicking the **'Download'** icon ( <img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MTdUxSLxVKD4HLzyBhs%2F-MTdruFSB2IIQVmJg9yu%2FDownload%20Button.png?alt=media&#x26;token=4a95a7cc-14be-4890-b250-de17168631e4" alt="" data-size="original"> ). If you open the file, data will be displayed as shown images below.

![Excel File Customer Rating Report](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FQijMyIrliwkDkcpScADM%2FExcel%20File%20Customer%20Rating%20Report.png?alt=media\&token=4ee32d48-71d2-4904-a6db-bc8fee56ca5c)

**Component Explanation:**

| Nama          | Deskripsi                              |
| ------------- | -------------------------------------- |
| Ticket Number | Unique number of each ticket.          |
| Customer Name | Your customer name.                    |
| Agent Name    | Agent's name that rated the ticket.    |
| Channel Name  | Indicates when the ticket was created. |
| Rating        | Ratings that agents give to customers. |