Gmail Settings
After you add another type of email channel using Gmail, please do some configuration on your Gmail account, such as:
Make sure the Gmail display language is English. You can set the language by clicking the 'Settings' button and selecting 'See all settings'. On the General tab, see the 'Gmail display language' option: then change to English.
Please make sure, that IMAP/POP3 access is enabled in the account settings. You need to enable IMAP and/or POP3 access in the Gmail account settings before you can access email using IMAP/POP3.
If you select POP3, select messages are accessed with pop:
| Component | Description |
|---|---|
Keep Gmail’s copy in the inbox | Instructs Gmail to leave the message in your Gmail Inbox as new and unread. |
Mark Gmail’s copy as read | After the email has incoming the omnichannel 3Dolphins, email in server Gmail will leaves the messages in the Gmail inbox but marks them as read. |
Archive Gmail’s copy | After the email has incoming the omnichannel 3Dolphins, email in server Gmail will be removed them from the Inbox, and keep them in the archive for later search and retrieval. |
Delete Gmail’s copy | After the email has incoming the omnichannel 3Dolphins, allows the messages in server Gmail to move to the Trash. |
Then, you'll need to set an app password so your email can integrate with the 3Dolphins app. App password is required when your device may be blocked from accessing your Google Account. Using app passwords is a way to allow blocked apps or devices to access your Google Account.
You can set an App password in the security menu there is the 'Signing in to Google' field and select the 'App Password' menu.
On the App Password page, select 'Mail' on the 'Select App' dropdown-list button, then adjust the device you want to use on the 'Select device' dropdown-list button. After done, click the 'Generate' button.
App password will be used as password when adding channel in 3Dolphins app.
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