Active and Inactive Teaser

Active Teaser

To display a teaser you have created on the channel, ensure that the teaser has been activated and appears in the Actual Teaser section.

To get started, open the Teaser Management page. Teasers with an "Active" status can be obtained by clicking the 'Save and Publish' button when creating a new teaser. For a more detailed guide on how to create teasers, please refer to this page.

In addition, you can activate a teaser directly from the Teaser List by selecting the teaser you wish to activate and clicking the 'Action' button. Then, choose the 'Activate' option, and the teaser’s status will change from "Inactive" to "Active", making it appear in the Actual Teaser section.

Inactive Teaser

If you want to temporarily deactivate a live chat teaser, you can use the Inactive Teaser feature. This feature can be accessed through the Teaser Management page in the Customer Service menu. In the Actual Teaser section, click the 'Action' button and select the 'Takedown' option. The deactivated teaser will then be removed from the Actual Teaser list and moved to the Teaser List section.

You can also deactivate a teaser directly from the Teaser List by selecting the teaser you wish to deactivate and clicking the 'Action' button. Then, choose the 'Inactive' option, and the teaser’s status will change from "Active" to "Inactive."

Or you can get teasers with "Inactive" status by clicking the 'Save' button when you create a new teaser.