# Active and Inactive Teaser

### Active Teaser

To display a teaser you have created on the channel, ensure that the teaser has been activated and appears in the **Actual Teaser** section.

To get started, open the **Teaser Management** page. Teasers with an **"Active"** status can be obtained by clicking the **'Save and Publish'** button when creating a new teaser. For a more detailed guide on how to create teasers, please refer to [this](https://docs.3dolphins.ai/customer-service/teaser-management/create-new-teaser) page.

<figure><img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2Fr7mOp39a04mEaf2GgVA3%2FScreenshot_15-8-2025_144041_venom.3dolphins.ai.jpeg?alt=media&#x26;token=73753ad2-ef57-45c4-88c4-c73bb534abc1" alt=""><figcaption></figcaption></figure>

In addition, you can activate a teaser directly from the **Teaser List** by selecting the teaser you wish to activate and clicking the **'Action'** button. Then, choose the **'Activate'** option, and the teaser’s status will change from **"Inactive"** to **"Active"**, making it appear in the **Actual Teaser** section.

<figure><img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2F8iGmuwJ773LNVxKq7aeJ%2FScreenshot_15-8-2025_144743_venom.3dolphins.ai.jpeg?alt=media&#x26;token=88dabd10-deb2-4f53-b6ef-251423a1b19c" alt=""><figcaption></figcaption></figure>

### Inactive Teaser

If you want to temporarily deactivate a live chat teaser, you can use the **Inactive Teaser** feature. This feature can be accessed through the **Teaser Management** page in the **Customer Service** menu. In the **Actual Teaser** section, click the **'Action'** button and select the **'Takedown'** option. The deactivated teaser will then be removed from the **Actual Teaser** list and moved to the **Teaser List** section.

<figure><img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FCQOZkfn8HV9YPw1hvmYu%2FScreenshot_15-8-2025_15518_venom.3dolphins.ai.jpeg?alt=media&#x26;token=b5d4860a-14c1-4770-8b67-3f570b32bf87" alt=""><figcaption></figcaption></figure>

You can also deactivate a teaser directly from the **Teaser List** by selecting the teaser you wish to deactivate and clicking the **'Action'** button. Then, choose the **'Inactive'** option, and the teaser’s status will change from **"Active"** to **"Inactive."**

<figure><img src="https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FhWCP1HvjAcDHI0zTYFpc%2FScreenshot_15-8-2025_151115_venom.3dolphins.ai.jpeg?alt=media&#x26;token=ae476e75-f9c1-43de-81c9-6e05188ec730" alt=""><figcaption></figcaption></figure>

Or you can get teasers with "Inactive" status by clicking the **'Save'** button when you create a new teaser.&#x20;