> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/customer-service/teaser-management/active-and-inactive-teaser.md).

# Active and Inactive Teaser

### Active Teaser

To display a teaser you have created on the channel, ensure that the teaser has been activated and appears in the **Actual Teaser** section.

To get started, open the **Teaser Management** page. Teasers with an **"Active"** status can be obtained by clicking the **'Save and Publish'** button when creating a new teaser. For a more detailed guide on how to create teasers, please refer to [this](/customer-service/teaser-management/create-new-teaser.md) page.

<figure><img src="/files/udh9MHtYN17F64TDa4H8" alt=""><figcaption></figcaption></figure>

In addition, you can activate a teaser directly from the **Teaser List** by selecting the teaser you wish to activate and clicking the **'Action'** button. Then, choose the **'Activate'** option, and the teaser’s status will change from **"Inactive"** to **"Active"**, making it appear in the **Actual Teaser** section.

<figure><img src="/files/ZeDZnKtpm4TqZ4ktWCpi" alt=""><figcaption></figcaption></figure>

### Inactive Teaser

If you want to temporarily deactivate a live chat teaser, you can use the **Inactive Teaser** feature. This feature can be accessed through the **Teaser Management** page in the **Customer Service** menu. In the **Actual Teaser** section, click the **'Action'** button and select the **'Takedown'** option. The deactivated teaser will then be removed from the **Actual Teaser** list and moved to the **Teaser List** section.

<figure><img src="/files/plffDjRn7y3Gd6c5JaOo" alt=""><figcaption></figcaption></figure>

You can also deactivate a teaser directly from the **Teaser List** by selecting the teaser you wish to deactivate and clicking the **'Action'** button. Then, choose the **'Inactive'** option, and the teaser’s status will change from **"Active"** to **"Inactive."**

<figure><img src="/files/JGLuAr9HHpvDfiRbTv5i" alt=""><figcaption></figcaption></figure>

Or you can get teasers with "Inactive" status by clicking the **'Save'** button when you create a new teaser.&#x20;